FAQs
Category: Orders & Logistics
Q: How can I track my Beorna order status? A: Once your order is dispatched, we send a tracking link via email and WhatsApp. You can also track it directly on our [Order Tracking Page].
Q: Do you offer international shipping? A: Yes, Beorna ships worldwide. International delivery typically takes 15-20 business days, depending on customs clearance in your destination country.
Category: Authenticity & Quality
Q: Is Beorna jewelry hallmarked and certified? A: Every piece of Beorna jewelry is BIS Hallmarked for gold purity. Our diamonds and gemstones are accompanied by certificates from renowned labs like IGI, GIA, or SGL, ensuring 100% authenticity.
Q: What if I don't know my ring size? A: We’ve made it easy! You can use our "Online Ring Size Guide".
Category: Lifetime Policies
Q: How does the Lifetime Buy-Back work? A: We offer a permanent buy-back guarantee. You receive 80% of the prevailing market value of the gold and certified stones. This ensures your jewelry remains a liquid financial asset.
Q: Can I exchange my old Beorna jewelry for a new design? A: Yes! Our Lifetime Exchange policy allows you to upgrade to a new design at any time based on the current market rate of the materials.